The claims line that never rings out.
FNOL taken, logged, and the assessor booked at 2am, in your brand's voice.
AI agents for UK insurers
Be there for every policyholder. Even at 2am.
Atlantas.Ai answers your claims calls, email, chat, and social, grounded in your own policies, around the clock.
Enter your firm's website address and hear Atlantas.Ai answer live, built on your own policies.
The solution
One agent on every channel, run from your own systems.
Atlantas.Ai answers voice, chat, email, and social from one knowledge base, plugged into the systems you already use, with everything in a single view.
Cover questions answered in the flow.
On your site, pulled from your wording, with the policy section cited.
The claims inbox cleared by intent.
Triaged, drafted, and answered in minutes, not the next working day.
Complaints caught before they spread.
DMs and public posts watched and answered within the hour, escalated when it matters.
Plug into the systems you already use.
Works with your phone system, CRM, and claims software. Nothing to rip out.
Every channel, one view.
Calls, claims, email, chat, and social, with analytics and human handoff in one place.
Use case · Voice & Chat
First notice of loss, answered at 2am.
A burst pipe at midnight meets a real answer, not an answerphone. The claim opened, the assessor booked, before morning.
From the call
Atlantas.Ai: You've reached the claims line, I can help right now. Are you and the household safe?
Caller: Yes, we're fine, but there's water coming through the kitchen ceiling.
Atlantas.Ai: I'm sorry to hear that. I'll open the claim now and arrange an assessor for first thing. How long has it been coming through?
Read the rest of the call
Caller: About twenty minutes. It's coming through the light fitting, that's what worried me.
Atlantas.Ai: Good instinct to call. If you can do it safely, switch the electrics off at the fuse box and turn the water off at the stopcock. Can I take the name on the policy and your postcode?
Caller: It's David Mercer. Postcode RG1 8FJ. Sorry, it's been a long night.
Atlantas.Ai: No need to apologise, David, you're doing everything right. I've found your home policy, and escape of water is covered, including the ceiling and anything damaged below. I've logged the claim as CL-209517 and booked a loss adjuster to call you first thing.
Caller: Oh, that's a relief. Do I need to do anything else tonight?
Atlantas.Ai: Nothing major. Move anything valuable clear of the leak and put a bucket under it if you can. I'll text you the claim number now, and a handler will pick it up first thing.
Hear a sample claims call.
A sample call: first notice of loss, answered, logged, and booked. Customer on the line, agent in your brand's voice.
Hear it happen · sample call
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Get started
Talk to your AI agent today. Your AI workspace is ready in minutes.
Your AI agent starts by understanding your website, so you can begin talking or chatting with it straight away. Add your own policy wordings, schedules, claims procedures and knowledge base to sharpen its answers. Then connect your email so it can understand, categorise and help manage customer enquiries, all from a single AI workspace.
To connect with the software you already use, such as your policy administration and claims systems, our team will configure the required integrations. That typically takes 2 to 6 weeks, depending on your requirements.
You can start on your own in minutes. The deeper integrations begin with a chat.
Step 01
An initial chat
A relaxed call about your policyholders, your channels, and the systems the agent plugs into: your telephony, CRM, and claims platform.
Step 02
We tailor Atlantas
Trained on the documents you already keep, your wordings, claims process, and FAQs, and shaped to your brand voice across voice, email, chat, and social.
Step 03
Go live
Atlantas handles real conversations on every channel, with you in control of what it answers and where a human always takes over.
Step 04
Refine as you grow
We watch the analytics and conversation logs with you and fine-tune, so the agent keeps getting sharper as your products and claims mix change.
The knowledge base
One brain, loaded with how your book works.
Every channel answers from one source: your wordings, cover and limits, claims process, and complaints procedure. Cited on every answer, sitting alongside your stack, never replacing it.
Loaded with your policies
Knowledge Base
- Feeds Voice
- Feeds Email
- Feeds Chat
- Feeds Social
Phase 01 · Winning & keeping cover
Before a claim ever lands, the knowledge base is quoting, renewing, and answering "am I covered for this?"
Starting point
Quotes & new business
Eligibility answered from your own rules, the risk captured, the enquiry routed.
Renewals & retention
The renewal explained against the wording, changes taken, lapses flagged before they happen.
Policy & coverage queries
Excess, courtesy car, what's covered: answered from the wording with the section cited.
Phase 02 · When a loss happens
The moment something goes wrong, the line is answered, the claim is logged, and the next step is already booked.
Starting point
First notice of loss
At 2am the call is answered with empathy, the claim opened, the assessor booked.
Claims triage & status
The where's-my-claim calls fielded from the live record, details taken, complex cases escalated.
Phase 03 · Standing behind the policy
Through settlement, aftercare, and complaints, the obligations don't stop. Neither does the knowledge base.
Starting point
Settlement & aftercare
The policyholder kept informed through repair, payment, and close, so nothing goes quiet.
Complaints & vulnerable customers
A complaint or vulnerable customer spotted in seconds, logged to Consumer Duty, routed to a person.
Four channels
The same brain, everywhere your policyholders reach you.
The knowledge base is the intelligence. These are how it reaches people: one agent, one set of answers, grounded in your policies, across all four.
Channel 01
Voice
Most insurers start hereThe claims line that never closes. FNOL, status, renewals, and billing in your brand's voice, with a clean handoff when one is needed.
Channel 02
Email
The inbox read by intent, not in order. Claims mail triaged, drafted, and answered in minutes, not the next working day.
Channel 03
Chat
A branded widget answering cover and claims questions in the customer's flow, every reply pulled from your wording with the source shown.
Channel 04
Social
Instagram, X, and Facebook watched and answered. The public complaint de-escalated before it spreads, the DM routed, within the hour.
Why it holds up
Built for the objections you're already thinking.
Accuracy, compliance, control, integration. Here is the honest answer to each.
Grounded in your wordings
Every answer is pulled from your own policies, with the section cited. It does not invent cover.
Compliant by design
Complaints and vulnerable customers spotted in seconds and routed to a person, built around Consumer Duty.
Sits alongside your stack
Works with your telephony, CRM, and claims platform. Nothing to rip out, nothing to migrate.
You stay in control
You set what it answers, what it escalates, and where a human always takes over.
Start
Decide where the first agent goes to work.
Let's have a chat. You bring the queue that costs the most time, the claims line, the out-of-hours window, or the inbox. We bring the honest answer on where an agent earns its place first.
Enter your firm's website address and hear Atlantas.Ai answer live, built on your own policies.