Use Case · Email
The claims inbox, read by intent.
Claims correspondence, document requests, and renewal mail triaged the moment they land. Atlantas.Ai reads the inbox by intent, not in order, drafts the reply from your wording, attaches it to the claim, and escalates what needs a handler.
The problem
The inbox answers in the order it arrives.
A document that would release a payment sits behind a newsletter. An urgent escalation waits behind a routine address change. Handlers spend the morning sorting before they can start replying, and the customer Charter clock and Consumer Duty expectations keep ticking while mail goes unread.
claims@ inbox · 312 unread
- Buried Repair invoice (releases payment)
- Buried Complaint, day 6 of 8
- Mixed in Renewal queries & auto-replies
- Slow First reply: next working day
How Atlantas.Ai handles it
Sorted by intent, drafted from your wording.
The agent reads every inbound mail, classifies it by intent and urgency, and files it against the right claim. It drafts the reply from your knowledge base with the document attached, answers the routine query outright, and pushes the complaint or the contested claim to a handler with a draft and the deadline flagged, so nothing important waits behind noise.
Your courtesy car is booked
Hi Jaden, thanks for sending the photos of the damage, they're now on your claim.
Your comprehensive cover includes a courtesy car while yours is repaired, so I've arranged one with the approved repairer for Thursday, and they'll call to confirm a time.
Nothing more needed from you for now. Reply here if anything changes.
Drafted from wording · attached to CL-104822 · handler approves & sends
Get started
Empty the queue, in the right order.
See the email agent triage and draft from a real wording live, or book a short call and we'll point it at your busiest claims inbox.