Use Case · Voice & Chat
A claim taken the moment it happens.
The accident doesn't wait for office hours. Atlantas.Ai answers the claims line at 2am, takes the first notice of loss with the calm a shaken caller needs, opens the claim in your system, and books the assessor before they hang up.
The problem
The loss happens when the line is closed.
Most losses are reported out of hours, when the claims team is gone and the caller is rattled. They reach a voicemail or an overflow script, give up, and ring their broker, or the insurer who actually answered. The claim that starts late settles late, and the first impression of your service is a dead line.
Last night · 02:14
- Missed Motor · collision, no injuries
- Missed Home · escape of water
- Voicemail "Call back in office hours"
- Lapsed Caller rang the broker instead
How Atlantas.Ai handles it
It answers, takes the detail, opens the claim.
Atlantas.Ai picks up in your brand's voice, confirms the policy, and walks the caller through the loss with empathy and no script-rigidity. It captures the detail your claims system needs, checks cover against the wording, books the assessor, sets the next-step expectation, and hands the morning team a complete, structured claim, not a voicemail to chase.
The transcript
A late-night collision, reported and logged in four minutes.
- Atlantas.AiThanks for calling Thameswell Insurance claims line, you're through to Atlantas. How can I help?
- CallerSomeone went into the back of me at the lights. I'm a bit shaken, but no one's hurt.
- Atlantas.AiI'm sorry that's happened, and I'm glad you're both alright, that's the main thing. I can start the claim now so it's logged tonight. Can I take the name on the policy and your postcode?
- CallerIt's Sarah Bennett, postcode SE15 4Q? Sorry, SE15 4QJ.
- Atlantas.AiGot it, Sarah, I've found your comprehensive motor policy. The other car drove into the back of you, so this would be dealt with as non-fault. Is the car driveable?
- CallerThe boot's crumpled but it drives. Am I covered for a courtesy car? I need to get to work tomorrow.
- Atlantas.AiYou are, a courtesy car is included on your cover while yours is repaired. I've logged the claim as CL-104822 and booked an assessor to call you in the morning to arrange the repair and the car. You'll get a text with the claim number in a moment.
- CallerOh, that's a relief. Thank you. Do I need to do anything else tonight?
- Atlantas.AiNothing tonight. Get home safe. If you have a photo of the damage and the other driver's details, reply to that text and I'll add them to the claim. A handler will pick it up first thing.
Get started
Answer the claim before the broker does.
Hear Atlantas.Ai take a first notice of loss in your brand's voice, live, or book a short call and we'll point it at your out-of-hours window first.